Guest Services

We want to make sure you have the most enjoyable stay possible. If there is anything we can do to enhance your visit to Dubai, please let us know.

In the meantime, we’ve had a few ideas of our own that will help you make the most of your time here. Please contact us ahead of your stay with details of your requirements so that we arrange these services with our trusted partners and ensure you are properly looked after.

 

ADDITIONAL SERVICES:

  • Private airport transfer
  • Luggage storage, delivery and pick-up
  • Car rental
  • Baby and children equipment hire
  • Desert safaris
  • City tours
  • Tickets to attractions
  • Restaurant reservations
  • Additional house-keeping services ($12 per hour)
  • Change of linen ($20 per bed)

 

AT YOUR PROPERTY:

Tell us which items you would like us to drop off at your holiday home ahead of your arrival so that you can enjoy all the comforts of home

  • Continental breakfast ($15 per person, min. two people)

Treat yourselves to breakfast on your first morning with us. Your breakfast will include pastries, bread, butter, jam, milk, eggs, orange juice, tea and coffee

  • Additional set of towels (1 x bath & 1 x hand, $5 each per stay)

We would be delighted to leave some extra sets of towels for you if you think you might need more than one set for the duration of your stay

  • Plug adaptors ($15 per stay for a set of 3)

Forgotten your plug adaptors? We can’t live without our chargers. We can always leave some in your property ahead of your arrival so that you don’t have to suffer without your mobile or laptop!

  • Bluetooth speaker ($27 per stay)

If you can’t live without your music then why not hire our bluetooth speaker for the duration of your stay? Create the soundtrack to your holiday!

  • Apple TV ($27 per stay)

Afraid of missing out on your favourite TV shows? You can always hire our Apple TV for those cosy nights in

  • Smart mobile handset with local number and free local calls ($15 per stay)

Don’t worry about exorbitant charges when using your own phone abroad. We can lend you a smart handset with a local number and free local calls for the duration of your stay. We’ll even upload some handy apps for you to use locally

FOR THE LITTLE ONES:

  • High chair hire ($15 per stay)

If you have a little one with you then we will drop off a high chair at your property so that you can all enjoy your meals together

  • Crib hire ($40 per stay)

If you are travelling with a little one then we can make sure they have a perfectly comfortable sleep in our solid wood crib which we will drop off at your property ahead of your arrival

GETTING AROUND:

  • Metro travel (NOL card) with min. AED50 charge ($20 each per stay)

We will pre-charge a Metro travel card and leave it at your property ahead of your arrival so that you can jump right on the Metro and go and visit your favourite attractions without having to queue!

AT THE BEACH:

  • Beach towel ($5 each per stay)

Not enough room in your luggage to bring a beach towel? No problem, we can leave one in your property for you ahead of your arrival so that you can hit the pool or beach on your first day!

  • Air bed for pool/beach ($15 each per stay)

Fancy floating around in the sea or pool but can’t be bothered to lug an airbed with you on the plane? Worry not, we can lend you one for the duration of your stay for the ultimate relaxation

  • Foldable camping chair ($15 each per stay)

If you’re going to one of the public beaches and like to avoid getting sand everywhere, then why not rent one of our camping chairs. Easy to transport and use, and very comfortable, you can read your book, enjoy an ice cold drink and just relax

  • Foldable sun lounger ($20 each per stay)

If you’re going to one of the public beaches and like to avoid getting sand everywhere, then why not rent one of our sun loungers. Easy to transport and use, and very comfortable, you can read your book, enjoy an ice cold drink and just relax

  • Beach umbrella¬†($15 per stay)

If you like to stay out of the sun at certain times of the day, but don’t want to stay indoors, then why not hire one of our beach umbrellas. We can leave it at the property for you in a handy carry case for you to take with you